Service
policy
Official Terms • Global Logistics Policy
01. Operational scope
Kash Option operates exclusively as a Professional Sourcing & Logistics Facilitator. By engaging our services, you acknowledge:
- We are a third-party bridge and not the manufacturer of sourced goods.
- We hold no local inventory; items are procured on-demand from global markets.
- Manufacturer warranties are governed by the brand, not by Kash Option.
02. Financial terms
- Quote Validity: International prices fluctuate. Quotes are strictly valid for 48 hours.
- Procurement: No item is purchased or reserved until 100% full payment is confirmed.
- Local Payments: We accept MoMo, Bank Transfer, and Cards. Once a supplier is paid, funds are non-refundable.
03. Logistics & timelines
Timelines are estimates starting from the date the item reaches our international hub:
- Air Cargo: 3 to 5 working days.
- Sea Freight: 6 to 8 weeks.
- Customs: We manage clearing, but clients are responsible for any government revaluation fees mandated by GRA.
04. Finality of sale
Non-returnable policy
Due to the complexity of international logistics, returns to China, USA, or UK are not possible once the item has cleared customs into Ghana.
- Exchanges are only considered for Verified Factory Defects reported within 48 hours of receipt.
- Return shipping costs for approved defect claims are the responsibility of the buyer.
- No Cash Refunds: Sales are final. Credits may be issued for approved claims.
05. Technical liability
- Auto Parts: Fitment is your responsibility. Misdiagnosis by your mechanic is not a valid claim for exchange.
- Electronics: We are not liable for damage caused by local power surges or incorrect voltage application.
By making payment to Kash Option, you agree to these terms in full.
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